Borrower Information

Name(Required)
Address(Required)

If you do not live in Massachusetts, you cannot submit this form; however, a list of other student loan resources is available here.

Do you work for the government or a nonprofit organization?(Required)
Are you pursuing Public Service Loan Forgiveness (PSLF)?(Required)
What is the highest degree level you attained?(Required)
Did you complete your program of study?(Required)
What was the primary reason that you did not complete your program(s) of study?(Required)

Purpose of Request

Check all that apply:(Required)
Loan Servicer, lender, or debt collector your complaint is against:(Required)

Information About Your Loans

Do you have federal loans?(Required)
MM slash DD slash YYYY
While not required, your date of birth can help us obtain information from the U.S. Department of Education about your loans.
Have you taken out federal loans for a dependent student (i.e., Parent PLUS loans)?(Required)
Please list the names of all companies that currently service or collect on your federal loans.
Current federal loan repayment plan:(Required)
Are your federal loans in default?(Required)
Are your wages being garnished or about to be garnished?(Required)
Are your federal tax refunds being intercepted or about to be intercepted?(Required)
Are your federal benefits (e.g., Social Security) being garnished or about to be garnished?(Required)
Do you know your username and password for StudentAid.gov?(Required)

StudentAid.gov is a vital tool for managing your federal student loans. Please create an account by following the instructions on the U.S. Dept. of Education's website: https://studentaid.gov/fsa-id/create-account/launch

Which statement best describes your ability to afford your federal loan payments:(Required)
How often do you miss or make late payments on your federal loans?(Required)
Has your federal loan balance decreased over time?(Required)
What is your current annual income?(Required)
If you are married and file your taxes jointly with your spouse, please list your joint annual income.
Are you interested in exploring income-driven repayment plans for your federal loans?(Required)
Have you filed federal income tax returns for either of the last two years?(Required)
Has your income decreased since your last federal income tax return? (e.g., due to job loss or divorce)(Required)
What is your marital status?(Required)
How did you file your taxes?(Required)
Does your spouse also have federal loans?(Required)

Do you have private student loans?(Required)
Please list the names of all companies that currently service or collect on your private loans.
Are you the student borrower or co-signer?(Required)
Which statement best describes your ability to afford your private loan payments:(Required)
How often do you miss or make late payments on your private loans?(Required)
Has your private student loan balance decreased over time?(Required)

Instructions

Your request will be reviewed in the order in which it was received. It is important that you continue to meet any deadlines while you are waiting to hear from us.

Please read the Following Before Signing Below.

I. Disclosure of Your Complaint 

Public Record. Under most circumstances, your complaint, and any documents submitted with your complaint, will be considered a public record and available to any member of the public upon request. In response to such a request, we generally will not disclose your name, address, phone number, or any other information that identifies you and will not disclose this form in response to any request that specifically seeks the complaint you submitted.

Disclosure to the Business or Organization. Your complaint may be disclosed in its entirety to the company you are complaining about and any other parties that are related to your complaint.

Disclosure to Other Entities. Your complaint and any related information may be disclosed in its entirety to other law enforcement and regulatory agencies.

II. Consulting With a Private Attorney.

While the Massachusetts Attorney General’s Office (AGO) sometimes brings lawsuits for the Commonwealth to enforce consumer protection laws and in the public interest generally, the AGO does not represent individual consumers. Therefore, we cannot provide you with legal advice or act as your attorney. If you have any questions concerning your individual legal rights or responsibilities, you should contact a private attorney.

Declaration(Required)
Signature(Required)