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Please note that this channel cannot assist with suspension or reinstatement inquiries. For suspension-related inquiries, please review our online information about suspension hearings (opens in new window) or call 857-368-8200 where a trained suspensions associate can provide guidance.

Please allow a response time of 3-5 business days, Monday - Friday.

Please allow for 30 days to receive your license or ID card, vehicle registration, or certificate of title in the mail before contacting the RMV.

I need help with(Required)

Includes Mass ID (REAL or Standard), Driver's License (REAL or Standard), Liquor ID

If you are having trouble receiving your myRMV security code, you can request a Verification Letter ID online to reset your authentication method. A How to Access Your myRMV Profile letter will be mailed to the address on file within 7 business days.

To request a verification letter ID online, please visit the Online Service Center: Mass.Gov/myRMV

Select Access My Profile
Login or create a MyMassGov account
Complete the verification questions:
1. Date of Birth
2. Last Name
3. License, Permit, or ID Number
4. Last Four Digits of your SSN
After completing verification, you will have the option to request a Verification Letter ID, which will be mailed to your address on file within 7 business days

If you need assistance logging in to or creating a MyMassGov account, please visit the MyMassGov Help Center.

You may also contact the RMV Contact Center at (857) 368-8000, Monday through Friday, 9:00 AM – 5:00 PM.

Your name(Required)

First Last

Customer / owner / business name (if filling out on behalf of)

Customer name

Your email(Required)

Enter Email Confirm Email

Phone(Required)

Current mailing address(Required)

Street Address Address Line 2 City State ZIP Code

This field is hidden when viewing the form

Current mailing address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Registration / plate number

If entering multiple registrations/plate numbers please separate with a comma

Title number

If entering multiple titles please separate with a comma

Vehicle identification number (VIN)

If entering multiple VINs please separate with a comma

Online transaction / confirmation number

Do not provide personal information like your social security number or license, permit, or ID number in the 'What can we help you with?' field below. If we need more information, we will contact you.

What can we help you with?(Required)