You must submit a request in writing to either a vice president or senior management of the electric distribution company initiating the dispute resolution process pursuant to Section 9.1(a) of the tariff before requesting DPU to facilitate dispute resolution.
You must have negotiated with either a vice president or senior management of the electric distribution company for 8 days after initiating the dispute resolution process pursuant to Section 9.1(a) of the tariff before requesting DPU to facilitate dispute resolution.