How did you schedule your trip?
(Required)
Smartphone app
Online with the member portal
Facilities portal (for healthcare providers)
Phone call
Overall, how hard or easy did you find it to schedule your trip?
(Required)
Very easy
Easy
Neither easy nor hard
Hard
Very Hard
Were you able to successfully schedule your trip?
(Required)
Yes
No
What worked well for you about scheduling your trip? What could be better or clearer?
Have you previously scheduled trips by calling?
Yes
No
How did scheduling this trip compare to your past experience of scheduling by calling?
Have you recently submitted a complaint?
Yes
No, I have no complaints
I had a complaint but didn't submit it
How did you submit your complaint?
Smartphone app
Online with member portal
Facilities portal (for healthcare providers)
Phone call
Overall, how hard or easy did you find it to submit your complaint?
Very easy
Easy
Neither easy nor hard
Hard
Very Hard
Were you able to successfully submit your complaint?
Yes
No
Is there anything else you would like to tell us?
Sometimes we want more details about the feedback people leave to help improve this service. If we have more questions about your experience, can we contact you?
Yes
No
Please enter your email address or phone number