The cancellation date determines the requester's financial liability: Requesters must cancel filled requests with more than two full business days notice in order to avoid being billed for the service. If cancellation occurs with less than two full business days notice, payers will be charged for the time booked, as it is generally too late for interpreters to replace the work.
Note that an assignment is considered cancelled if it is withdrawn after it has been filled with an interpreter (i.e. "booked" with an assigned interpreter).
Consumer no-shows will be paid. In the event that a Deaf or Hard of Hearing consumer fails to show for an assignment, the attending interpreter(s) will still be paid for their scheduled time; however, if interpreters cancel, they must find a replacement. This is because interpreters booked on assignments "own" those assignments and must find an MCDHH approved replacement should they cancel.
If the circumstances are an emergency and the Commission is open, the Department of Interpreter/CART Referral will attempt to find a replacement and notify the requester. In the event of inclement weather, it is the interpreter's job to contact the requester and negotiate the circumstances (and then notify the Department of the outcome).
Cancel Request for Services: To make a request to cancel interpreting or CART services, please go to https://www.mass.gov/forms/request-to-cancel-interpreting-cart-services and fill out the details. The details on the form must be completed before sending, including the Order number.
You may also call at this number: 617-740-1600 (voice), 617-326-7546 (VP), or send an email to MCDHHCancellation@mass.gov with the same details shown on the link above.
The staff will respond to your request to cancel services. If you do not hear from us after 1 business day, please contact us to follow up.