MCAD eComplaint Filing Portal

Members of the public may file a complaint by visiting an MCAD Office (Boston, Springfield, or Worcester), by scheduling a virtual appointment online at https://mcad.appointlet.com/, or by mailing the complaint to the MCAD using the instructions found on the MCAD’s website: https://www.mass.gov/doc/instructions-for-filing-a-mailed-complaint-of-discrimination-to-the-mcad/download. You are not required to be represented by an attorney to file a complaint with the MCAD. If you have questions, please call the MCAD:

Boston Office – (617) 994-6000

Worcester office – (508) 453-9630

Springfield office – (413) 739-2145

Notice of Appearance and Pro Hac Vice Notice

Attorneys representing clients at the Commission shall be a member in good standing of the bar of the Commonwealth of Massachusetts. If an attorney is not a member of the Massachusetts bar, in order to be admitted to represent a client pro hac vice, a motion for admission shall be filed in conformance with the following: (a) The motion shall be signed and filed by a member in good standing of the Massachusetts bar on behalf of the attorney seeking admission pro hac vice. (b) The motion shall be accompanied by an affidavit stating that the out of state attorney is a member of the bar in good standing in every jurisdiction where admitted to practice; there are no disciplinary proceedings pending; and the attorney is familiar with the Commission's regulations and the Massachusetts anti-discrimination laws. 804 CMR 1.15(10)(2020)

Instructions

Please provide the MCAD with the current contact information for the Attorney or Duly Authorized Representative submitting this form on behalf of a Complainant. The MCAD will contact you using this information if additional information is needed to complete a filing.

Name of Attorney or Duly Authorized Representative(Required)
Business Address(Required)

Instructions

The eComplaint submitted via this online portal must include the following documents together in one PDF file:

  1. Notice of Appearance
  2. Complaint of Discrimination (Complaints must meet the filing requirements as stated in the Commission's Procedural Regulations at 804 CMR 1.00 (2020) and include relevant email addresses for service.)
  3. If a Complainant's signature cannot be obtained on the Complaint, attorneys must include in the submission an email verification from the Complainant that the attached Complaint is made under the pains and penalties of perjury.

Please name the PDF submission file as follows: "ecomplaint-[complainant's last name]-[date yyyy-mm-dd].pdf" for example, if your client's name is John Smith, the submission should be named "ecomplaint-smith-2020-03-30.pdf"

Name of Complainant(Required)
Please confirm that the submission includes the following documents in one PDF(Required)
Drop files here or
Max. file size: 20 MB, Max. files: 1.
    Maximum total file size cannot exceed 20MB.

    Terms & Conditions

    The MCAD accepts electronic signatures (eSignatures) on all documents requiring a signature for filing at the agency. You must ensure that your client signs their complaint before filing. After submission, your complaint will be entered into the MCAD’s new comprehensive case management system (CCMS). Once entered, CCMS will generate a complaint that will include all of the information contained in this submission with your (the attorney’s) electronic signature certifying the complaint pursuant to the Commission’s regulations 804 CMR 1.15(9)(b). During the next rollout phase of CCMS, attorneys will be able to file complaints directly in the new CCMS attorney portal—the MCAD will notify attorneys when this feature becomes available.

    Check this box to indicate that you agree to the MCAD terms and conditions above.(Required)